All products on this website are hand-made, or prints of artwork, created by local Darug men and women.
Every wooden artefact, painting and piece of jewellery are unique and one-off pieces. Replication of such products can never be guaranteed due to the authentic and cultural practices undertaken into the creation of each item.
Please note, all care has been taken to give descriptions and photographs as accurately as possible. Photographs may not also display and depict exact colours and shading of the objects. Colours of products in reality may vary slightly from the colour on the screen.
Please take into account measurements are done by hand and all care is taken however measurements may not be precise but as close as possible.
Today, the Darug are still culturally connected to our place and people. We are passed down our knowledge from our elders and continue culture every day through cultural practice and sharing knowledge.
Our Return, Refund & Exchange Policy
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
We have a strict no-returns or exchanges policy on any pierced jewellery (including earrings), unless the item exhibits a genuine fault (as listed above). This policy is in the interest of hygiene and gives you peace of mind when purchasing from us. The goods must be in an unworn and new condition. Ensure the product is in original condition and original packaging.
Due to the delicate nature and shape of the earring posts, on occasion earring post may break during shipping – please contact us if you have any problem.
All our products have been checked and packaged in good condition. If the item/s you received is defective, please inform us within 7 days upon receipt of item. We will require a description of the fault and supporting photographic evidence.
The defective product must be returned within 14 days from the date of us accepting the return goods. Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not been altered or tampered with in any way.
We will replace faulty products with another or similar product at the buyers discretion or refund if stock is not available (shipping fee is not refundable).
Buyers have to pay for the return cost and we pay the cost for reshipping.
Please note that to be eligible for refund or exchange, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately. Please retain all packing materials unless instructed otherwise by Darug Aboriginal Arts Gallery. Claims for damaged or missing items must be reported immediately or within 7 days of receipt of your order. Darug Custodian Aboriginal Corporation is not responsible for lost or damaged returned shipments.
- Special orders are final sale and are not eligible for return or exchange.
- Shipping fees are non-refundable.
Returns without a receipt of purchase. Returns with missing paperwork or product will not be processed.